Free IT Support Tools

T Support Ticket Triage Matrix

Answer 5 quick questions about impact, urgency, business impact, customer tier, and issue type to get an instant priority classification (P1-P4) with recommended response time, escalation path, and team assignment. Built for IT support teams who need consistent, data-driven ticket prioritization.

P Secure Password Generator

N Network Info Display

S System Requirements Checker

I Incident Timeline Builder

Create structured post-incident timelines for your team's retrospectives. Add timestamped entries with categories (detection, investigation, mitigation, resolution), see time deltas between events, and export as markdown or plain text. Auto-calculates MTTD, MTTM, and MTTR from your entries.

R MTTR/MTBF Calculator

Calculate system reliability metrics from real incident data or set targets for your SLA. Enter incident timestamps to get MTTR, MTTF, MTBF, and availability percentage. Or start from your target availability (99.9%, 99.99%) to see exactly how much downtime you can afford per year, month, and day.

C Change Management Checklist

Generate ITIL-aligned change management checklists for Standard, Normal, Emergency, and Major changes. Get dynamic checklists with pre-change planning, implementation steps, post-change verification, and rollback criteria. Track progress with a live completion bar and elapsed time counter.

A IT Asset Inventory Tracker

Track your IT assets in a browser-based inventory system. Add laptops, servers, software licenses, and network equipment with purchase cost, warranty dates, and assignment details. Get summary dashboards, warranty expiration alerts, and export to CSV. Data persists in your browser.

K KB Article Template Generator

Generate structured knowledge base article templates for How-To guides, Troubleshooting articles, FAQs, Policies, Reference docs, and Getting Started guides. Customize by topic, difficulty, and audience, then export as Markdown or HTML. Follow KB best practices automatically.