Answer five questions about your support ticket and get an instant priority classification with response targets, escalation path, and team assignment.
Impact vs Urgency Matrix
Triage Best Practices
Re-evaluate priority if new information changes impact scope or workaround availability
Security incidents always escalate to P1 regardless of user count - treat as organization-wide
Premium and Enterprise customers receive accelerated response within their SLA tier
Document triage rationale in the ticket so handoffs preserve context
Use automated triage rules for repeat patterns to reduce manual classification time