Frequently Asked Questions

HelpBot starts at $60 per endpoint per month on the Starter plan. Professional is $85/endpoint/mo with AI auto-resolution and 24/7 support. Enterprise pricing is custom based on volume. All plans include unlimited tickets and unlimited users. A 14-day free trial is available on every plan.

Any device your IT team manages - desktops, laptops, servers, mobile devices, printers, network equipment. If it generates support tickets, it counts as an endpoint. Users are unlimited on all plans.

Yes. Every plan includes a 14-day free trial with full Professional features. No credit card required to start. If you subscribe, your data and configuration carry over seamlessly. If you cancel, your data is exported and deleted within 30 days.

Starter and Professional plans are month-to-month with no cancellation fees. Cancel anytime from your dashboard. Enterprise plans have annual terms with custom cancellation policies. We offer data export on all plans.

Yes. HelpBot uses AES-256 encryption at rest, TLS 1.3 in transit, and SOC 2 Type II compliant infrastructure. All data is stored in your chosen region. We never share or sell your data. On-premises deployment is available on Enterprise plans for full data sovereignty.

Yes, on Enterprise plans. On-premises deployment runs the full HelpBot stack within your infrastructure. All data stays on your network. We provide installation support, regular updates, and monitoring tools. Cloud and hybrid options are also available.

Most teams are up and running in under 30 minutes. Import your existing knowledge base, connect your email or chat channels, and configure SLA targets. No code changes required. We offer guided onboarding sessions for Professional and Enterprise customers.

HelpBot integrates with Slack, Microsoft Teams, email (any provider), Jira, Azure AD, Google Workspace, and custom webhooks. AnyDesk is built in for remote support. API access is available on all plans for custom integrations.

Yes. HelpBot supports importing from Zendesk, Freshdesk, Confluence, SharePoint, and CSV/JSON files. The AI indexes your articles immediately and starts using them for auto-resolution within minutes of import.

When a ticket requires hands-on intervention, HelpBot initiates a secure AnyDesk session. The technician can view the screen, transfer files, and make changes - all encrypted and logged. End users approve the connection before it starts. Sessions are recorded for audit compliance.

Starter plans include basic SLA tracking with standard response targets. Professional allows custom SLA policies per client with automatic escalation before breaches. Enterprise offers a 99.99% uptime guarantee. All plans track response time, resolution time, and first-contact resolution rate.

HelpBot uses three support tiers: L1 (AI auto-resolution for common issues like password resets and software guides), L2 (technician-assisted resolution via AnyDesk or manual intervention), and L3 (escalation to specialists for complex infrastructure problems). The AI handles L1 automatically, routing to L2/L3 only when needed.

On average, 30% or more of tickets are resolved by AI without human intervention. This varies by industry and knowledge base maturity. Common auto-resolved issues include password resets, software installation guides, connectivity troubleshooting, and FAQ responses. The rate improves over time as the knowledge base grows.

HelpBot is purpose-built for IT support with native AnyDesk integration, AI auto-resolution, and per-endpoint pricing. Zendesk is a general customer support tool with per-agent pricing. For IT teams, HelpBot typically costs 40-60% less while resolving tickets faster. See our detailed comparison.