Watch how an IT ticket goes from submitted to resolved in minutes - not hours. HelpBot handles triage, diagnosis, and resolution autonomously.
Every IT issue follows this flow. No human intervention needed for the majority of tickets.
An employee reports an issue - printer not working, VPN failing, software crash, password locked out. They submit a ticket through email, Slack, or the portal. HelpBot picks it up instantly.
HelpBot classifies the issue by type, severity, and department. It checks the knowledge base for known solutions, identifies the affected systems, and determines whether it can auto-resolve or needs to escalate to a human technician.
HelpBot connects to the affected machine via secure remote desktop. It runs diagnostics, applies fixes, restarts services, updates configurations, or resets credentials - whatever the issue requires. All actions are logged for audit trails.
HelpBot verifies the fix worked by running post-resolution checks. It messages the employee to confirm the issue is resolved, updates the knowledge base with the solution, and closes the ticket. If the user reports it is not fixed, HelpBot escalates to a human tech.
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