Walk through the entire ticket lifecycle - from submission to resolution - and see how AI eliminates the wait, the back-and-forth, and the human bottleneck.
Employees submit tickets through email, Slack, Teams, or the web portal. HelpBot captures the issue details instantly - no forms to fill, no categories to pick, no waiting in queue.
The AI reads natural language. "My VPN stopped working after the update" is all it needs.
Within 200 milliseconds, HelpBot reads the ticket, identifies the issue type, assigns priority, and categorizes it - no human triage needed.
The AI draws from your company's ticket history and knowledge base to make classification decisions with over 95% accuracy.
HelpBot evaluates agent availability, skill match, and current workload. For auto-resolvable issues, it routes directly to the AI resolution engine - no human in the loop.
For complex cases, it picks the best-matched human technician and provides them full diagnostic context before they even open the ticket.
HelpBot connects to the machine via remote desktop, diagnoses the root cause, applies the fix, and verifies the result - all while updating the ticket in real time.
The employee sees progress updates. No "we're looking into it" - actual steps being taken, live.
Every ticket feeds your analytics. Watch resolution times drop week over week as HelpBot learns your environment, builds your knowledge base, and gets faster at fixing recurring issues.
IT leaders get the visibility they need - without building reports manually.
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