Question 1

How do I set up HelpBot for my company?

Accepted Answer

Sign up for a free trial, install the remote desktop agent on your endpoints, connect your Active Directory or LDAP, and configure email forwarding for automatic ticket creation. The entire setup takes under 10 minutes.

Question 2

How much does HelpBot cost?

Accepted Answer

HelpBot starts at $60 per endpoint per month with volume discounts available. There are no setup fees, no per-user charges, and a 14-day free trial with no credit card required.

Question 3

Does HelpBot integrate with Slack and Microsoft Teams?

Accepted Answer

Yes. HelpBot integrates directly with Slack and Microsoft Teams so employees can submit tickets and receive updates without leaving their chat tools. Setup takes about 5 minutes per platform.

Question 4

Can HelpBot connect to Jira or ServiceNow?

Accepted Answer

HelpBot integrates with Jira and ServiceNow for two-way ticket sync. Issues created in HelpBot can auto-create Jira tickets and vice versa, keeping both systems in sync.

Question 5

What happens when the AI cannot resolve an issue?

Accepted Answer

When HelpBot's AI cannot resolve an issue automatically, it escalates to a human technician with full context - including diagnostic steps already attempted, system information collected, and a recommended next action. Nothing falls through the cracks.

Question 6

How does HelpBot's AI resolve IT issues?

Accepted Answer

HelpBot connects to your machines via a secure remote desktop agent. It diagnoses issues like printer problems, VPN errors, software crashes, and password resets - then applies fixes automatically. Average resolution time is 8 minutes versus 8 hours with traditional helpdesks.

Question 7

Is HelpBot secure for enterprise use?

Accepted Answer

HelpBot uses 256-bit encryption for all data in transit and at rest. The remote agent runs with least-privilege permissions. We support SSO via SAML, role-based access controls, and full audit logging. SOC 2 compliance documentation is available on request.

Question 8

Can I cancel my HelpBot subscription?

Accepted Answer

Yes, you can cancel anytime from your billing dashboard. There are no long-term contracts. If you cancel within the first 30 days, you receive a full refund. After 30 days, your service continues until the end of the current billing cycle.

Question 9

How do I fix WiFi not connecting at work?

Accepted Answer

Start by checking if the issue affects one device or all devices. Restart the device's network adapter, forget and reconnect to the network, verify the correct SSID and password, and check if MAC filtering or certificate-based auth is blocking access. HelpBot can diagnose and fix WiFi issues automatically via the remote agent.

Question 10

What is the difference between a helpdesk and a service desk?

Accepted Answer

A helpdesk focuses on break-fix IT support - resolving incidents and answering user questions. A service desk is broader, covering service requests, change management, asset tracking, and ITIL processes. HelpBot starts as a helpdesk but scales into service desk territory with SLA management, knowledge base, and reporting.

Question 11

How do I set up SLA rules in HelpBot?

Accepted Answer

Go to Settings then SLA Policies. Create rules based on priority level, ticket category, or customer tier. Set response time and resolution time targets. Configure escalation actions - email alerts, Slack notifications, or automatic reassignment when SLA thresholds are breached.

Question 12

Does HelpBot support Single Sign-On (SSO)?

Accepted Answer

Yes. HelpBot supports SAML-based SSO with providers like Okta, Azure AD, OneLogin, and Google Workspace. Configure your identity provider with HelpBot's metadata URL, map user attributes, and your team can log in with their existing corporate credentials.

Question 13

How do I export HelpBot data to BI tools?

Accepted Answer

HelpBot provides a REST API and webhook system for data export. You can pull ticket data, resolution metrics, SLA compliance, and agent performance into tools like Power BI, Tableau, or Looker. CSV export is also available from the reporting dashboard.

Question 14

Why are my tickets not auto-assigning?

Accepted Answer

Check your routing rules under Settings then Automation. Common causes include: no active agents in the assigned group, routing rules with conflicting conditions, or the auto-assign toggle being disabled. HelpBot logs all routing decisions - check the ticket activity feed for details.

Question 15

How do I connect HelpBot to Active Directory?

Accepted Answer

Go to Settings then Directory Integration. Enter your LDAP server address, bind DN, and base DN. HelpBot will sync users and groups automatically. Supports both on-premise AD and Azure AD. User provisioning and deprovisioning syncs every 15 minutes.

Question 16

What is the average resolution time with HelpBot?

Accepted Answer

HelpBot's AI resolves common IT issues in an average of 8 minutes, compared to 8 hours with traditional helpdesks. For issues requiring human intervention, HelpBot provides full diagnostic context to reduce manual resolution time by 60-80%.

Question 17

Can I use HelpBot for a 50-person office?

Accepted Answer

Yes. HelpBot is designed for companies with 20 to 500 employees. A 50-person office would typically need 50 endpoint licenses at $60/endpoint/month. Volume discounts apply for annual billing, and you can start with a 14-day free trial.

Question 18

How do I upgrade or downgrade my HelpBot plan?

Accepted Answer

Go to Billing then Plans in your dashboard. Select the new plan or adjust endpoint count. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of your next billing cycle.

Question 19

Does HelpBot work with VPN issues?

Accepted Answer

Yes. HelpBot can diagnose and resolve common VPN problems including connection timeouts, authentication failures, DNS resolution issues, and split tunnel configuration. The AI agent connects to the endpoint and applies fixes directly.

Question 20

How do I view my invoices in HelpBot?

Accepted Answer

Go to Billing then Invoices in your dashboard. All past invoices are available as downloadable PDFs. You can also set up automatic invoice delivery to your finance team's email address.

Knowledge Base - IT Solutions

Setup

Getting Started with HelpBot: Setup in Under 10 Minutes

Connect HelpBot to Active Directory / LDAP

Configure Email Forwarding for Automatic Ticket Creation

How to Set Up SLA Rules and Escalation Policies

Install and Configure the Remote Desktop Agent

Invite Team Members and Configure Role Permissions

Troubleshooting

Agent Not Connecting to Remote Machine - Fix Guide

Tickets Not Auto-Assigning? Check Your Routing Rules

Email Notifications Not Sending - SMTP Troubleshooting

Dashboard Loading Slowly? Performance Optimization Steps

SLA Timer Not Triggering Escalation - Common Causes

AI Resolution Failing and Falling Back to Manual - Diagnostics

Billing

HelpBot Pricing Plans Explained: Per-Endpoint Billing

How to Upgrade or Downgrade Your Plan

View Invoices and Payment History

Add or Update Your Payment Method

Cancel Subscription and Refund Policy

Integration

Integrate HelpBot with Slack and Microsoft Teams

Connect HelpBot to Jira and ServiceNow

HelpBot API and Webhooks - Automation Guide

Single Sign-On (SSO) with SAML - Setup Guide

Custom Reporting and Data Export to BI Tools

Network Issues

How to Fix WiFi Not Connecting

WiFi Keeps Disconnecting at Work? Here's How to Fix It

How to Fix VPN Connection Errors

VPN Setup Guide for Remote Teams

How to Fix Network Drive Mapping Issues in Windows

How to Set Up Remote IT Support for Your Company

How to Set Up Remote IT Support for a 50-Person Office

Printers

Printer Not Responding? 10 Steps to Fix Common Printer Issues

Printer Troubleshooting Guide: Fix the Top 10 Issues

How to Fix a Slow Computer at Work

Email

How to Fix Outlook Not Sending Emails

How to Fix Email Deliverability Issues

Password Reset Automation: Save 500 Hours Per Year

Security

How to Build an IT Security Awareness Training Program

SSL and TLS Certificate Expiry Monitoring for IT Teams

Endpoint Management Basics: What Every IT Manager Needs to Know

IT Asset Management Guide for Small Business 2026

Software and Deployment

How to Fix Blue Screen of Death (BSOD)

How to Fix a Slow Computer (Step-by-Step)

Software Deployment Automation for IT Teams

Cloud Migration Checklist for IT Teams

IT Onboarding Checklist for New Employees

Remote IT Support Tools: The Complete Guide

Hardware and Troubleshooting

Automated Ticket Resolution: From 8 Hours to 8 Minutes

How to Reduce IT Ticket Resolution Time by 80%

IT Management

AI Helpdesk Software: How It Actually Works in 2026

AI-Powered IT Support: What Actually Works vs. Marketing Hype

Best IT Helpdesk Software for SMBs in 2026

HelpBot vs Freshdesk 2026: IT Helpdesk Comparison

HelpBot vs Jira Service Management

HelpBot vs Zendesk 2026: Feature-by-Feature Comparison

Why IT Teams Are Leaving Zendesk for AI-Native Tools

Help Desk Metrics That Actually Matter

Help Desk vs Service Desk - What Is the Difference?

Why Your IT Helpdesk SLA Is Failing (And How to Fix It)

IT Support SLA Template: What to Include and Why

IT Ticketing Best Practices That Reduce Resolution Time

IT Helpdesk Cost Calculator: In-House vs AI vs Outsourced

The Real Cost of IT Downtime for 50-500 Employee Companies

How to Cut IT Support Costs by 60% Without Firing Anyone

IT Budget Planning Guide for Small Business 2026

IT Budget Planning Guide for SMBs

MSP vs In-House IT: Which Is Right for Your Business?

MSP vs In-House IT: The Real Cost Breakdown for 2026

5 Signs Your Growing Company Needs an IT Helpdesk

When to Stop Using Slack and Start Using a Helpdesk