HelpBot protects your data with SOC 2 compliance, AES-256 encryption, GDPR-ready processes, optional on-premise deployment, and immutable audit logs. Your IT operations stay private and secure.
HelpBot is built on infrastructure that meets SOC 2 Type II standards for security, availability, and confidentiality.
All data is encrypted in transit and at rest. No exceptions.
Full compliance with GDPR, CCPA, and emerging privacy regulations worldwide.
Deploy HelpBot entirely within your own infrastructure. Zero data leaves your network.
Every action in HelpBot is logged with tamper-proof, append-only audit trails.
Role-based access control with MFA enforcement for all admin accounts.
AI voice support via ElevenLabs uses encrypted channels and caller verification to keep phone interactions secure.
Every interaction with HelpBot generates an audit record. These records are immutable and available for compliance review.
| Event Type | Data Captured | Retention |
|---|---|---|
| Ticket creation | Timestamp, user, channel, category | 90 days |
| Agent resolution | AI model used, confidence, actions taken | 90 days |
| Admin login | IP, device, MFA method, location | 1 year |
| Data export | Requester, scope, format, destination | 1 year |
| Config changes | Before/after values, admin identity | 1 year |
| API key usage | Key ID, endpoint, response code | 90 days |
| Voice interaction | Caller ID, duration, resolution status, transcript hash | 90 days |
Our team is available to discuss your compliance requirements, provide our SOC 2 report, or walk through an on-prem deployment plan.
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