From first ticket to fully running IT support in under 10 minutes. No credit card required for your 14-day trial.
Open the support portal and create a test ticket - a password reset, VPN issue, or software request. HelpBot picks it up instantly and auto-triages based on category and urgency. Most Tier 1 tickets are resolved in under 30 seconds without human intervention.
Open Support PortalHelpBot builds a knowledge base from every resolved ticket. Search for common issues - VPN setup, email configuration, printer troubleshooting. The KB grows automatically as your team uses the system, so employees find answers before they need to ask.
Explore Knowledge BaseConfigure response and resolution SLAs for each priority level. Basic plan includes a 4-hour response SLA. Professional gets 2-hour, Enterprise gets 1-hour. SLA tracking starts automatically on every ticket and alerts your team before breaches happen.
Configure SLAInvite IT staff and employees. Employees submit tickets via email, Slack, Teams, or the web portal. IT staff see a dashboard with active tickets, SLA status, and resolution metrics. HelpBot handles Tier 1 automatically and escalates the rest to your humans.
Invite Team MembersOur team can walk you through setup in a 15-minute call. Or email us at support@questo.media.
Contact Support