Simple, Predictable IT Support Pricing

One price per endpoint. Unlimited tickets, unlimited users. AI-powered resolution included in every plan. Sales tax and VAT handled automatically.

14-day free trial - no credit card required
60%
cheaper than traditional MSPs
30%
tickets auto-resolved by AI
14 days
free trial, full access
0
hidden fees or contracts

Choose Your Plan

Starter

For small teams up to 50 endpoints
$60/mo
$48/mo
per endpoint
  • + 24/7 AI helpdesk support
  • + AI ticket routing and auto-categorization
  • + Self-building knowledge base (100 articles)
  • + Email + portal support channels
  • + 4-hour SLA response time
  • + New hire IT onboarding
  • + Standard reporting
  • + 1,000 API calls/day

Enterprise

Unlimited endpoints, custom terms
$90/mo
$72/mo
per endpoint
  • + Everything in Professional
  • + Tier 1-3 full-stack resolution
  • + Dedicated AI support team
  • + 1-hour SLA response time
  • + Custom tool integrations (API access)
  • + Monthly executive reports
  • + Cyber security baseline (EDR, MFA)
  • + Cloud services management (M365, GWS)
  • + SSO + SAML authentication
  • + 25,000 API calls/day

30-day money-back guarantee. Try any plan risk-free. If you are not satisfied, get a full refund within 30 days. No questions asked.

Feature Comparison

FeatureStarterProfessionalEnterprise
AI ticket routing+++
AI auto-resolution-++
Knowledge base articles100UnlimitedUnlimited
SLA trackingBasicCustom per clientCustom + 99.99%
Support channelsEmail, Portal+ Slack, Teams+ Custom, API
Endpoint limit50500Unlimited
ReportingStandardAdvancedCustom + BI export
Proactive monitoring-++
Managed IT (patching)-++
Cyber security baseline--+
SSO / SAML--+
Dedicated account manager--+
Support hoursBusiness24/724/7 + dedicated

Frequently Asked Questions

What counts as an endpoint?
Any device your IT team manages - desktops, laptops, servers, mobile devices, network equipment. Each device that generates support tickets counts as one endpoint.
Are there any hidden fees?
No. The per-endpoint price includes all features in your plan, unlimited tickets, unlimited users, and all AI capabilities. No setup fees, no overage charges. Paddle handles sales tax and VAT automatically.
Can I upgrade or downgrade anytime?
Yes. Changes take effect at your next billing cycle with prorated adjustments. No cancellation fees or long-term contracts required.
How does the 14-day trial work?
Full access to Professional plan features. No credit card required to start. If you decide to subscribe, your data and configuration carry over seamlessly.
What payment methods are accepted?
Paddle accepts all major credit cards, PayPal, Apple Pay, Google Pay, and wire transfer for Enterprise plans. Sales tax and VAT are calculated and collected automatically based on your location.
Is there annual billing?
Yes. Save 20% with annual billing on Starter and Professional plans. Toggle the billing period above to see annual prices. Contact sales for custom Enterprise terms.

Start Your 14-Day Free Trial

Full Professional features. No credit card required. Cancel anytime.

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