IT SLA Template Builder

Build a professional service level agreement for your IT team. Fill in each section and preview the document in real time. Download when ready.

Company Information

Company name

IT team size

Service hours

Response Times

Set target response and resolution times for each priority level.

P1 Critical

P2 High

P3 Medium

P4 Low

Uptime SLA

Select your uptime target

99%

~3d 15h/year

99.5%

~1d 19h/year

99.9%

~8h 46m/year

99.99%

~52m/year

Escalation Path

Tier 1 - First Response

Contact / Role

Timeframe

Tier 2 - Technical Escalation

Contact / Role

Timeframe

Tier 3 - Management Escalation

Contact / Role

Timeframe

Reporting

Reporting frequency

Weekly

Monthly

Quarterly

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